Frequently Asked Questions (FAQs)

1. What types of products do you offer?
At Sj Stor®, we offer a wide range of high-quality pet products, including interactive toys, grooming tools, comfortable pet beds, collars, feeders, and more. Our collection is designed to cater to the needs of both cats and dogs, with items to promote health, happiness, and comfort.

2. Are your products safe for pets?
Yes! We prioritize safety in all our products. Each item is carefully selected and tested to ensure it is safe for your pet to use. We use high-quality, non-toxic materials that are gentle on your pet’s skin and health.

3. How do I know if a product will fit my pet?
Each product listing includes detailed descriptions and size charts to help you choose the best fit for your pet. If you need assistance, our customer service team is happy to help with any sizing or compatibility questions.

4. Do you offer international shipping?
Yes, we offer international shipping! During checkout, you can select your country, and the shipping rates will be calculated based on your location. Please note that international delivery times may vary.

5. How can I track my order?
Once your order has been shipped, we will send you a tracking number to the email address provided. You can use this number to track the status of your shipment online.

6. Can I return or exchange an item?
We want you to be completely satisfied with your purchase! If for any reason you’re not happy with your order, please refer to our Return and Exchange Policy for details on how to return or exchange items. Returns are accepted within a specific period, and the item must be in its original condition.

7. Do you offer gift cards?
Yes, we offer gift cards that can be purchased directly from our website. They are a great option for pet lovers who want to select their own perfect products from our store.

8. How do I contact customer support?
You can reach our customer support team via email at [your email address], or by visiting our "Contact Us" page. We strive to respond to all inquiries as quickly as possible.

9. Are there any discounts or promotions?
We occasionally offer special discounts, promotions, and sales. Be sure to subscribe to our newsletter or follow us on social media for the latest updates and exclusive offers!

10. Can I cancel my order?
If you need to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but orders are processed quickly, and cancellation may not always be possible once an order is shipped.

If you have any other questions, feel free to reach out to us—we’re here to help!